Refund policy

Refund & Return Policy — Rédelisse

Contact Us

If you experience any issues with your order, please contact us directly at info@redelisse.com.
Our support team will assist you with troubleshooting, replacements, or returns as quickly as possible.

Free Replacement Within 30 Days

We stand behind the quality of our products. If your device arrives defective, damaged, or becomes faulty within the first 30 days after delivery, you may qualify for a free replacement.

Key points:

  • No return is required for defective units

  • Only a short video confirming the issue is needed

  • Replacements ship at no additional cost

  • Consumables (such as serums) never need to be returned

We encourage customers to choose a replacement first, as it is the fastest solution.

Eligibility for Refunds (30-Day Money-Back Guarantee)

Every order is protected by our 30-day money-back guarantee, starting from the day your package is delivered.

A refund may be issued in the following cases:

1. Product defect

The device does not function as described, even after troubleshooting.

2. Damage during delivery

The item arrives broken or visibly damaged (must be reported within 7 days).

3. Product malfunction within 30 days

If the device stops working properly during the warranty period.

Verification Process (Required Before Return or Refund)

Before a return or refund can be approved, we must confirm the issue to prevent delays and ensure proper handling.

To verify the issue, we require a short video showing:

  • The device being turned on

  • EMS mode selected

  • The device used on moisturized skin

  • The defect or malfunction clearly visible (no EMS pulses, early shut-off, etc.)

Once the issue is verified, your case will be forwarded to our return team for approval.

Return Requirements (For Refunds Only)

Refunds can only be issued after the device has been returned.

Important details:

  • You must return only the device

  • Serums, gels, and consumables do not need to be returned

  • The device must be shipped in its original or similar protective packaging

  • A prepaid USPS return label will be provided once the refund is approved

Refunds are processed to your original payment method within 5 business days after the returned item is received and inspected.

Non-Refundable Situations

Refunds cannot be issued if:

  • The request is made after the 30-day guarantee period

  • The customer refuses to return the device for a refund

  • The item was damaged due to misuse or improper handling

  • The issue cannot be verified by required photo/video evidence

  • The product is functioning as expected according to specifications

If You Need Help

If you have any questions or need assistance at any step, please contact us anytime at info@redelisse.com.
We are always here to help ensure you have a positive experience with Rédelisse.