Privacy policy

Last updated: June 3, 2025

This Privacy Policy describes how Rédelisse (“the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from redelisse.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The information we collect and use depends on how you interact with us.

In addition to the uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce our Terms of Service, and protect or defend our rights and the rights of our users.

What Personal Information We Collect

Information You Provide Directly

This may include:

  • Contact details: name, address, phone number, email

  • Order information: billing address, shipping address, payment confirmation, email, phone

  • Account information: username, password, security details

  • Customer support details: any information submitted through support inquiries

Some features of the Services require this information. Choosing not to provide it may limit your ability to use certain features.

Information We Collect Automatically (Usage Data)

We may automatically collect information related to your device, browsing behavior, IP address, network connection, and interactions with the Site using cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

We may also receive information from:

  • Service providers such as Shopify

  • Payment processors (billing data, credit/debit card confirmation)

  • Marketing and analytics partners using cookies or other tracking tools

All information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

  • Process payments

  • Fulfill and track orders

  • Manage your account

  • Communicate about purchases, returns, or exchanges

  • Arrange shipping and returns

  • Improve the shopping experience

Marketing and Advertising

We may send promotional content via email or display targeted ads.
EEA legal basis: legitimate interest under Art. 6(1)(f) GDPR.

Security and Fraud Prevention

We use data to detect fraudulent activity and protect accounts.
EEA legal basis: legitimate interest.

Customer Support and Service Improvement

We use data to assist you and enhance our Services.

Cookies

We use cookies for analytics, functionality, and personalization.

For details on Shopify-related cookies:
https://www.shopify.com/legal/cookies

We recognize Global Privacy Control (GPC) signals.

How We Disclose Personal Information

We may disclose information to:

  • Vendors and service providers (IT, payment processors, shipping partners)

  • Business and marketing partners

  • Affiliates within our corporate group

  • Third parties when you request or consent

  • Legal authorities when required

  • Parties involved in business transactions (e.g., mergers)

We do not disclose sensitive personal information without consent.

We have “sold” or “shared” personal information in the past 12 months for advertising purposes (as defined by applicable law).

Third-Party Websites

Our Site may link to external platforms. We are not responsible for their content or privacy practices.

Children’s Data

We do not knowingly collect personal information from children. Parents may request deletion of such data via the contact information below.

Security and Retention

No system is perfectly secure, but we take reasonable measures to protect your information. Retention depends on operational, contractual, and legal needs.

Your Rights

Depending on where you live, you may have rights to:

  • Access your data

  • Delete your data

  • Correct inaccuracies

  • Request portability

  • Opt out of sale/sharing/targeted ads

  • Restrict processing

  • Withdraw consent

  • Appeal decisions

  • Manage communication preferences

We may require identity verification.

Complaints

You may contact your local data protection authority if dissatisfied with our response.

International Users

Your information may be stored or processed outside your country, including by third-party service providers.
We use legally recognized transfer mechanisms such as Standard Contractual Clauses.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📧 info@redelisse.com

For the purpose of applicable privacy laws, Rédelisse is the data controller of your personal information.